There is no team like the FriesenPress publishing team. And we mean that quite literally: FriesenPress is the only 100% employee-owned publishing services provider in the world!

Our team of employee-owners is a dynamic, diverse, and fun-loving group, united by our loves of beautiful books, wonderful writing, and fantastic stories.

Since our founding in 2009, FriesenPress has helped over 9,000 authors realize their dream of publishing a book. As a publishing services provider, our mission is to embrace each book as our own and empower our authors to share their best stories with the world. Our suite of products includes various Publishing Paths which contain a wide range of professional services like editing, book layout and design, worldwide distribution, and marketing coaching. Our shared culture and ownership values form the foundation of our approach to our customers, employees, and the community at large.

FriesenPress is a remote workforce whose headquarters and industry leading printing facilities are located at One Printers Way in Altona, Manitoba. We are a part of Friesens Corporation, an award-winning printer who has been in business since 1907. Friesens prints approximately 25 million books every year for the likes of Penguin Random House, Simon & Schuster, Scholastic, and many more. Friesens has been recognized with numerous prestigious international awards for book quality and management leadership—including Canada’s Top 50 Best Managed Companies.

At FriesenPress, we look for individuals who constantly raise their personal bar and seek to achieve outstanding results. We want to hire people who are eager to learn, but also people we can learn from—people who will increase the overall effectiveness of our organization and enrich the lives of the authors we’re lucky enough to call our customers. If you feel that your personal and professional values align with ours, we invite you to join the FriesenPress family!

Please send your resume and cover letter to careers@friesenpress.com.

Publishing Specialist

As Canada’s largest publishing service provider, FriesenPress helps authors realize their dream of publishing a book. Our suite of products includes various publishing packages containing a wide range of professional services. From editing, book layout and design, channel distribution, and marketing support, we help writers self-publish and succeed.

If this sounds like the ideal position for you, we want to talk to you!

Duties and Responsibilities:

  • Maintain a high level of customer satisfaction throughout a collaborative, multi-faceted, and high touch publishing process.

  • Manage Author relationships to build a reputation for excellent service and generate repeat business.

  • Coordinate activities associated with an Author’s book during publication, including reviewing and disseminating the Author’s intentions and express instructions. Following production service schedules.

  • Manage Author account in internal Customer Relationship Management software, including manuscript materials, publication instructions, and payment and shipping instructions.

  • Act proactively to prevent potential issues that may impact Authors, and promptly resolve any problems that may arise during the publication process.

  • Manage Author communication with internal and external stakeholders through email, phone and in-person meetings. Comply at all times with FriesenPress service levels requirements.

  • Collaborate with the Book Design team to ensure that the execution of the Author’s vision meets their expectations.

  • Recommend add-on products or services to Authors based on their publishing needs using a proactive needs-based sales approach.

  • Perform other job assignments as prescribed by the Operations Manager, Publishing Services.

Job Requirements

  • Demonstrated ability to offer world-class customer service standards in person, on the phone, and via email; with a passion to go above and beyond customer expectations.

  • You love to learn. People would describe you as a curious problem solver that is highly adaptable. You have an attention to detail and an ability to focus on a project through the entire lifecycle with an excellent display of critical thinking.

  • Ability to make sound business judgments to meet customer and business goals in the most cost-effective way.

  • Ability to identify challenging situations and communicate expectations to both Authors and internal parties.

  • Comfortable with needs-based sales, managing targets while focusing on clients needs.

  • Self-motivated, with the ability to work as part of a team or independently as required.

  • Possess strong administrative, organizational and time-management skills.

  • Strong interpersonal and communication skills. Fluent in written and spoken English.

  • Computer literacy; familiarity with word processing and spreadsheet software.

  • Minimum two years of customer service experience.

  • Prior use of CRM software would be an asset.

  • Prior book publishing knowledge would be an asset.

Core Competencies

  • Customer Focus

  • Problem Solving

  • Accountability and Dependability

  • Communication

  • Creative and Innovative Thinking

  • Needs-based Sales

  • Project Management

  • Quality Orientation

  • Resiliency and Energy

  • Teamwork

  • Time Management

Compensation & Application Process

We offer an attractive compensation package, including:

  • Salary: $19.14/hour base, plus commissions;

  • 100% remote work-from-home position with flexible hours

  • Group RRSP plan with employer-matched contributions

  • Company-wide profit sharing, including employee share ownership trust

  • Comprehensive extended medical and dental benefits

  • Full training, including job shadowing, ongoing job training

  • Paid time off to volunteer in the community

  • Excellent opportunities for career development

Applications will only be accepted that:

  • Include your cover letter, résumé, and annual salary expectations as one .pdf attachment;

  • And include three references for individuals to whom you have reported.

We will leave this opportunity open until a match is found. We appreciate all applications, but due to high demand only those shortlisted for interviews will be contacted. No phone calls, please.

If you meet the above criteria and would like to apply for this position, please submit your cover letter and résumé. We look forward to hearing from you!

Freelance Book Editor

Ever wish you didn’t have to market your business, network, interview for each job/assignment, negotiate rates and create a contract, manage the communication with your client, create billing, collect the invoice, or not be able to collect the invoice and suffer a loss?

At FriesenPress we do all of that for you. All you have to do is pick and choose the jobs you accept, work in a peaceful bubble to produce top notch editing and get paid 100% of the time, on time.

About the Role

We are currently hiring professional freelance editors with significant experience completing standard copy edits, complex copy edits (for ESL authors), substantive edits, proofreads, and editorial evaluations / book reviews / critiques. You are a detail-oriented generalist, comfortable moving between all genres and subject matter. Not much gets past you! During this recruitment round we are looking for editors experienced in both fiction and nonfiction, as well as children’s books. Most importantly, you thrive in a position that affords you the privilege to work with authors of varying levels of writing experience as their guide and mentor. You consider yourself a constructive and encouraging, but honest and firm coach that can translate your recommendations into actionable and manageable steps.

Please note that we are looking for specific credentials or experience that support your application as a professional editor. Please ensure you can confidently check off a few of the below requirements before submitting your application package:

  • You have completed an editing certificate (eg. Simon Fraser Editing Certificate);

  • You possess professional credentials;

  • You have completed a number of stand-alone editing courses;

  • You belong to a recognized editing association;

  • You have a lifelong learning plan in place, or a mentor, that constantly challenges you to learn and improve your skills;

  • You have significant editing-specific work experience that has allowed you to cement skills that would rival any program or certificate you could complete at this point.

The first step in our recruitment process at FriesenPress is to complete a two-part exam based on the Editors Canada "Professional Editorial Standards." There will be a copy editing portion to the exam and a structural and stylistic portion administered by a leading EAC standards committee member. You will need to pass both to be eligible for employment with FriesenPress.

If you meet the above criteria and would like to apply for this position, please email your cover letter, résumé, and a link to your editing portfolio to careers@friesenpress.com.

You can learn more about the editing services we offer to our authors by clicking here.

We look forward to hearing from you!